Customer Experience Leadership - Research & Advisory Services

The significance of customer experience strategies is evident to all business leaders. Those who master the art of listening to, engaging and aligning with external and internal customers, are rewarded with loyalty, a competitive advantage and a profitable future. However, not all have reached the winner's circle, in fact, customer experience is still believed to be in the early stages of excellence at many organizations.

The Research and Advisory Services team has applied innovative customer strategies to help companies become customer-centric entities and build long-lasting profitable relationships.

Our Research and Advisory Services analysts have worked with many companies to improve their customer strategies and transform their business into a customer-centric organization. Our expertise spans critical areas of customer management:

• Developing a multi-channel customer experience
• Customer retention and loyalty strategies
• Integrated customer strategy and customer-centric culture
• Customer relationship management
• Leveraging customer insight
• Customer listening posts and complaint handling mechanisms
• Online strategies for customer management
• Customer life time value strategies
• Net promoter score and other satisfaction metrics

Explore these and other topics with us during a Virtual Presentation of our resources, capabilities and solutions tailored to support your success.

Benefits of a Partnership with Research and Advisory Services

• Decision Support Research to Benchmark Your Function and Learn from Best-in-Class Customer Strategy Groups
• Access to Strategic Research Projects around Customer Service Excellence
• Unlimited Access to the Best Practice Database for Quick Access to Key Customer Experience and Customer Service Best Practices
• Personal Interaction with Senior Analysts With Years of Experience in Benchmarking Customer Service and Experience
• Exclusive Networking Forums for Customer Service, Marketing and Account Professionals