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Best Practice Database: New Research

SEPTEMBER 2017 Research Alert

This month we added four new studies to the Best Practice Database, the research repository for Best Practices, LLC. This month's new studies explore two topical areas: quality in the healthcare sector and iPad utilization by MSLs. One of the quality studies addresses current approaches that the function is using to add value while it balances risk; the second quality study examines how organizations are integrating quality across the global enterprise. Meanwhile, the two iPad studies probe several areas related to MSL utilization of tablets: training, content delivery, CRM integration and measuring effectiveness.

The new Best Practices, LLC studies listed below under Newly Added Research explore how leading companies have made their operations more effective across these different areas.


Download: Benchmarking Quality in the Healthcare Sector: Adding Value and Balancing Risk (5476)
This quality benchmarking study helps in understanding strategic focus and priorities of Quality Groups in terms of quality goals. The study also identifies quality management areas, quality metrics, and risk management tools among others.
Download: Benchmarking Quality in the Healthcare Sector: Integration across the Global Enterprise (5477)
This Best Practices, LLC study reviews global quality system integration. It also highlights the role and benefits associated with the use of digitally enable technologies in quality enhancement.
Download: Deploying the iPad or Android-Based Tablet to Medical Science Liaison Teams: Training and Content Delivery (5474)
Companies are deploying iPads or android-based tablets to enhance MSLs’ performances. This study by Best Practices, LLC examines the usage of iPads or android-based tablets and barriers associated with it. The study reviews current approaches to training MSLs on use of this digital technology.
Download: Deploying the iPad or Android-Based Tablet to Medical Science Liaison Teams: CRM Integration, Security and Measuring Effectiveness (5475)
Best Practices, LLC undertook this benchmarking research to understand the challenges, lessons learned, and best practices when deploying iPads or android-based tablets to MSL teams. The study revolves around the use of CRM software and securing proprietary content.

Business Operations

Business Operations

Includes quality, performance measures, M&A. finance, health and safety, manufacturing, supply chain...
Sales Marketing

Sales and Marketing

Includes sales management, marketing management, market research, product development...
Customer Service

Customer Service

Includes call centers, customer satisfaction, customer relationship and loyalty...
Human Resources

Human Resources

Includes training, compensation, rewards and recognition, performance management, recruitment...
Pharma Research

Pharma-Specific

Includes sales force effectiveness, marketing blockbusters, sales rep training, R&D quality assurance...
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Ben Gregory,
Best Practice Database Head

Phone: (919) 767- 9160

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