Faced with an unpredictable global economy and the accompanying regulatory pressures, financial services organizations must tighten their internal systems and processes. From optimizing resources and integrating voice of customer to adopting emerging technologies and mitigating risk, financial services organizations must look at the end-to-end process to identify opportunities for innovation, cost reduction and differentiation. To succeed, financial services organizations must achieve these goals while delivering customer delight and ensuring employee engagement.
Best Practices, LLC, assists executives with successful financial services organization management by providing critical business
benchmarking services. Our products and services enable financial services organizations to grow by comparing processes and performance levels to industry peers as well as high-performing non-financial services companies.
Specifically, executives use our benchmarking to uncover organizational gaps through industry-specific and cross-industry benchmarks and best practices across areas such as:
- Call center excellence
- Career path planning
- Customer service excellence
- Employee engagement and satisfaction management
- Leadership development & succession planning
- Merger, acquisition and integration excellence
- Performance management & measurement
- Quality, lean, six sigma and process excellence
- Recruitment & retention
- Rewards & recognition
- Financial services industry trend-spotting
- Strategy planning
- Voice of customer capture
- Workplace environment and culture